23° Cloudy

Frequently Asked Questions

Q: Is there a cost to join Living Huntington?

A: No. There is no cost to setup a basic membership account and begin to enjoy great local content and saving money at your favorite local merchants!

Q: Does Living Huntington have a mobile app?

A: Yes.  Our mobile app can be downloaded for free from either the Apple App Store or Google Play Store.

Q: How do I change my password?

A: To reset your password:

  • 1. Click Forgot Password in the Login Screen or go directly to: Forgot Password
  • 2. Enter your eamil address and click Submit. If you have an account, you will recieve an email with instructions to reset your password.  

Q: How do I purchase a Promotion?

A: Click the “BUY” button on the Promotion you are interested in purchasing, follow the instructions to “Create an Account” if you are not already a member then proceed to checkout.

Q: Can a Promotion sell out?

A: Yes.  Certain Promotions only offer a limited number of Promotion Certificates.

Q: What is the Fine Print?

A: Every Living Huntington Promotion has unique terms and conditions for use and redemption.  These terms will be outlined both on the Merchant’s Promotion page as well as on the Promotion Certificate.  The terms and conditions for use and redemption are final.  

Q: Do Living Huntington Promotion Certificates have expiration dates?

A: Yes and No. Every Promotion Certificate will have a Promotional Value expiration date which will be prominently located in the “Fine Print” section of the Promotion as well as on the Promotion Certificate you will receive upon purchase of the Promotion.  The Promotional Value of your Certificate will only be valid during the declared Promotion period.  However, the cash Purchase Value of the Promotional Certificate will NEVER expire.

Q: Are Promotion Certificates worthless after the related Merchant Promotion ends?

A: No.  The cash Purchase Value you paid for the Promotional Certificate will still be honored by the merchant that sponsored the Promotion.  For example – if you paid $10 for $20 off a $100 purchase at your favorite Merchant and the extra $10 Promotional Value period has ended your Promotional Certificate can still be redeemed for a $10 credit at the sponsoring Merchant.

Q: When I purchase a Promotional Certificate how do I get it?

A:  You will recieve an email with a link to the certificate once it is ready. You can also access your certificates from your account dasboard after logging in.

Q: How do I find my Certificates?

A: To access all of your Living Huntington Certificates select the “My Certificates” tab in the My Account section, accessed from the My Account link on the top of the site after logging in.

Q: Can I give Certificates as gifts?  How do I send a Certificate as a gift?

A: Yes. Click "GIFT IT" from any offer page to purchase as a gift. You will have the option to email the certificate directly or print it yourself.

Q: What do I do if I lose my Certificate?

A: Just login to your account and view/print another copy.  Unless your Certificate has been redeemed all your Certificates are stored in your Account for convenient reference.

Q: Do I have to redeem my entire Certificate at one time?

A: Yes. No partial redemptions or cash back purchases are permitted.

Q: Can I combine a Promotional Certificate with other offers form the Merchant?

A: No – unless otherwise specified in the Promotional Offer.

Q: How do I enter a Promo Code on my purchase?

A: You can enter Promo Codes on the Cart Page or during the checkout process.

Q: Is the Living Huntington website secure?

A: Yes. Living Huntington uses some of the most current security software available to store your personal information.  All credit card information is transmitted by SSL directly to a secure electronic vault managed by an accredited third party provider.  Living Huntington does not store any of your credit card information on our servers.

Q: What forms of payment does Living Huntington accept?

A: We accept all major credit and Debit cards (American Express, Mastercard & Visa).  In the near future we anticipate being able to offer both PayPal and Amazon Payments as payment options as well.

Q: When is my credit card charged for a Promotional Certificate I purchased?

A: Your credit card is billed immediately upon your completion of the checkout process.

Q: What is the Living Huntington return/refund policy?

A: All Promotional Certificates for Merchant Goods or Services are final and a credit is only available if the Merchant sponsoring the Promotional Certificate goes out of business.  If you have purchased a Merchandise Item from Living Huntington then the return/refund policy is specified in the Fine Print of the Promotional Offer.

Q: What happens to my Promotional Certificate if the sponsoring Merchant goes out of business?

A: Living Huntington will credit your Account for the original Purchase Value of the Certificate in question. 

Q: Will I receive emails from Living Huntington?

A: Yes.  You will periodically receive emails alerting you to new local events or Promotions.  You may “opt out” from our Promotional email list by clicking the “unsubscribe” link at the bottom of any Living Huntington Promotional email.  You may also receive transaction related emails pertaining to your personal Account activity – you cannot unsubscribe from this type of email.

Q: How can I become a Merchant Partner of Living Huntington?

A: Please email us at support@LivingHuntington.com.

Still need Help? Contact Us!